2nd Edition CMOR-MRA Interviewer/Supervisor Training Modules
CMOR is pleased to release the 2nd edition of the CMOR-MRA Interviewer/Supervisor Training Modules, the most comprehensive tool available for fostering excellence in telephone survey call center management and interviewing. The new edition offers an additional 40% content to the original training program, and includes such topics as interviewer performance evaluation, ensuring data quality, creating recognition and incentive programs, and best practices in keeping interviewers motivated, and much more! The details of both the new and pre-existing modules are included in the order form.
The training modules are in the format of powerpoints accompanied by corresponding facilitator guides. They are designed for an instructor to use while guiding a class through the different training topics. Going at a moderate pace, through every module, there are at least 60 hours worth of training. There are also exam components to assess the class’s learning and retention of the content.